Securus Technologies’ Outstanding Customer Service Earns A Stevie Award

On March 8, 2017, it was announced that Securus Technologies customer service department won an illustrious award given out by the Stevie Awards. The award, Gold Stevie Award in the Best Customer Service Training Department, recognized the company’s commitment to providing excellent customer service to their customers through continuously improving their training and knowledge.

The Stevie Awards is a global organization that recognizes the best in customer service, business development, sales professionals, and contact centers. The awards were given out at Caesar’s Palace in Las Vegas, Nevada. In attendance were 650 executive officers from around the globe.

Securus Technologies received tough competition to win this award as there are over 2,300 nominations from every size of company and in every industry. The finalists for each category were selected by 77 professionals who acted as independent judges. for the category of customer service, there were 61 criteria that they judged on. After the finalists were selected 75 judges determined the winners of the Gold, Silver, and Bronze Stevie Award winners.

The Senior Vide President of Operations, Danny De Hoyos, stated at the awards banquet that it was an honor to be recognized for the award by independent experts. He went on to say that the training teams worked hard to improve the experience of customers calling in. The customers that they work with are the friends and family of inmates that are incarcerated in correctional facilities across the United State and Canada. Danny De Hoyos said that an emphasis of the training was on the customer service representative showing empathy for their customers helping them through a stressful time.

Among the judges comments was one saying that Securus Technologies provides good service for this who need it. Another commented that the company had a strong improvement in dealing with tough situations.


Desiree Perez Helps Jay-Z

Desiree Perez has become one of the most interesting consultants for the music streaming industry. With Tidal she has proven that she may be one of the best strategic planners around. She has been able to help this company grow in a major way, and there are a lot of music streaming fans that are going to love what they are seeing with this company.


Tidal is the type of company that has managed to gain a following because it had a lot of celebrity appeal. In the very beginning there were people like Usher Raymond, Nicki Minaj, Beyonce, Kanye West and Coldplay that were involved with this music streaming service. After the smoke cleared it became evident then Jay-Z would be the leader that would have to take this company to a new place. He was the owner of and it was his job to make sure that this business would thrive.

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Tidal is the type of music streaming service that is known largely as a leader for exclusive content. Anyone that is trying to get access to exclusive content need look no further than Tidal. This company has proven that it has the ability to give people access to what they cannot get anywhere else.

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Jay-Z has done a great job with connecting with Desiree Perez because she had the plan that would give Tidal exactly what it need to become an organization that people would cherish.

Desiree Perez had a whole lot to work with when she decided to connect with Tidal. It was evident that she would be able to help Jay-Z.

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Construcap: The Real Estate And Construction Company

Construcap was founded in the year 1944 as a construction group that would be able to provide infrastructure and housing. It has also been dabbling with Energy infrastructure during its time as a real estate company in Brazil’s Rio de Janeiro area.

Being one of the biggest, it has done some pretty impressive jobs that have earned it awards and recognition on These have helped put it at a stable position in the Real estate market of Brazil. For several years now, it has been lauded as the best construction company by magazines and consumer reviews.

The Award

In the year 2016, Construcap was recognized for their work on for the Fiat plant that they were constructing in Goiana. They were given the prestigious Engineering News Record which was a boost to their already good work.

Other Projects

Apart from the Fiat plant, they have also been the principal construction company in the following projects:

• Santos Dumont Airport
• Temple of Solomon
• Sao Paulo metropolitan trains company
• Subway of Sao Paulo
• Sao Paulo metro

And that is not all, they have had a big hand in other bigger projects, but those mentioned above are the highlight in the distinguished track record of Construcap.

The Workers And Equipment
When it comes to projects, Construcap have been known to get the job done to satisfaction because of their work force which is efficient and carefully selected to fit the customer specifications that dictate what should be done.

As for the technology, they use state of the art equipment and accomplished engineers who have experience and innovations that make the change when it comes to infrastructure on They also take interns and trainees for their projects to ensure they have a workforce that is skilled.

The Other Big Company

NORCON (Northeastern Society of Constructions) is another giant in the construction and real estate business. It was founded in 1958 and has been around for a long time. It is owned by a billionaire Luiz Antonio Mesquita.

This company is just one of the few who can rival Construcap.

Suffice to say that Construcap is the authority here and stands unchallenged.