Having humble beginnings as a customer service associate with Papa John’s Pizza, advancing to manager and later franchisee to now Chief Executive Officer, Steve Ritchie, has not lost sight of what is important in achieving growth and success – the people that make-up Papa John’s Pizza. In recent months, Mr. Ritchie has traveled from Coast to Coast to speak face-to-face with franchisees, managers, pizza makers, and drivers to ensure a shared vision for the continued success of Papa John’s Pizza.
Steve Ritchie Papa John’s felt it was important to hear directly from the nearly 23,000 team members he oversees. Mr. Ritchie intended to listen to the needs, wants, and feelings of people within the restaurants and hear firsthand about the good and the bad of Papa John’s, but he discovered something much more profound. On his nationwide tour, Mr. Ritchie discovered an unexpected sense of community and caring. He found that franchisees and team members have an innate sense of family that makes Papa John’s Pizza looking to do better for themselves and others. Mr. Ritchie discovered a Pizza Company which contributes to local schools and charities. Mr. Ritchie found a restaurant that is an integral part of the community in which they serve.
And, even though some of the feedback given to Steve Ritchie was difficult to hear, he realized that it is a necessary part of moving Papa John’s Pizza forward in a positive direction. By acknowledging the difficult conversations, Mr. Ritchie and the Franchisees have a renewed optimism for a fresh start. Ritchie’s salary and other benefits can be read here.
According to a recent interview with Steve Ritchie, “As we strive to become a better brand fully rooted in our purpose, our passion and commitment to the quality of our company and our products will only grow.” Steve Ritchie’s hands-on approach and willingness to use his extensive experience to improve Papa John’s Pizza further proves that at Papa John’s Pizza People Are Priority Always. You can read the details about Ritchie’s message to their customers here.