Securus: Cutting Edge Technology For Criminal Justice Solutions

At Securus Technologies, communication is everything. We provide some of the most innovative communication services for inmate use. Since its birth back in 1986, the company has grown dramatically. As of today, we have a team of over 1,000 individuals across the nation. Whether it’s for video services, live chat, customer care or voicemail, Securus has been a viable component for the Department of Corrections.

 

Though we’re known for providing high quality communication services for inmates, the company has stepped its game up when dealing with crime. To serve and connect is our motto. Public Safety Solutions is the name of the game and we are working with over 3,000 law enforcement, public safety and corrections agencies. This action literally covers up to 1.2 million individuals that are incarcerated in the U.S. Our solutions do a great job of crime prevention. This includes the process of storing, consolidating, collecting and visualizing. It would be extremely hard for you to find another similar company with this much clout and efficiency.

 

Thanks to our top notch services, we’ve received numerous emails and letters from other law enforcement agencies. These letters/emails have praised us on a job well done. The advanced monitoring solutions have done a great job when it comes to tracking and supervising of individuals. Even when it’s applied to phone services, law enforcement has been able to solve many crimes from withing the prison complex system. Contraband coming in and out through these complexes is a serious issues, but our cutting edge technology has applied an extraordinary preemptive approach.

 

Securus Technologies is the leader of the pack when it comes to these types of solutions. Every year the company reinvests over $19 million right back into the business.

 

Securus Technologies Helps All Customers Reach Inmates On The Phone

Securus Technologies is one of the finest communications companies in the world, and they have created a phone system that anyone may use to place calls. The calling system is far simpler than any other, and it helps people save time and money on each call. Someone who is attempting to reach an image may use this secure system, and they will find that speaking to an inmate is much easier than taking traditional visitation. This article explains how simple the system is for everyone.

 

#1: Securus Visitations

 

There are many different people who are searching for a way to make a visitation because they cannot drive to the jail. There are many people who want to place a call so that the family may congregate to talk, and someone who wishes to place the call may ask Securus for help. They have made this process much simpler for all when they have installed video cameras in the jails.

 

#2: The Video Conferences

 

Video calls may be started by anyone at any time, and they are patched through by Securus to ensure that all their calls are successful and beneficial to the client. The company has built a strong network that is easier to use, and they have ensured that the video calls will not be interrupted or filled with static. It is much easier for someone to see the people they love when they cannot drive to the jails on their own.

 

Securus has done quite a lot of work to build a secure network for phone and video calls. The calls that are placed are quite important to all inmates and their families. These calls help the people in these groups come together, and it allows them to see the ones they love when they may have missed them for quite some time.

Securus Technologies’ Outstanding Customer Service Earns A Stevie Award

On March 8, 2017, it was announced that Securus Technologies customer service department won an illustrious award given out by the Stevie Awards. The award, Gold Stevie Award in the Best Customer Service Training Department, recognized the company’s commitment to providing excellent customer service to their customers through continuously improving their training and knowledge.

The Stevie Awards is a global organization that recognizes the best in customer service, business development, sales professionals, and contact centers. The awards were given out at Caesar’s Palace in Las Vegas, Nevada. In attendance were 650 executive officers from around the globe.

Securus Technologies received tough competition to win this award as there are over 2,300 nominations from every size of company and in every industry. The finalists for each category were selected by 77 professionals who acted as independent judges. for the category of customer service, there were 61 criteria that they judged on. After the finalists were selected 75 judges determined the winners of the Gold, Silver, and Bronze Stevie Award winners.

The Senior Vide President of Operations, Danny De Hoyos, stated at the awards banquet that it was an honor to be recognized for the award by independent experts. He went on to say that the training teams worked hard to improve the experience of customers calling in. The customers that they work with are the friends and family of inmates that are incarcerated in correctional facilities across the United State and Canada. Danny De Hoyos said that an emphasis of the training was on the customer service representative showing empathy for their customers helping them through a stressful time.

Among the judges comments was one saying that Securus Technologies provides good service for this who need it. Another commented that the company had a strong improvement in dealing with tough situations.

 

Securus Technologies Leading Secure Communication Services

Securus Technologies specializes in providing what matters through its commitment to connect and serve by providing emergency response, incident management, public information, biometric analysis, investigation, information management, communication, inmate self- service, and monitoring services and products to make our world safer. Securus technologies is for- profit prison technology company founded in 1986 based in Dallas and it serves more than 3,400 law enforcement and public safety agencies in North America.

== Specialization ==

Many of the public safety, correction agencies and law enforcement agencies rely on securus technologies for reliable, simple and powerful technologies that have through many years of experience and research been built and acquired. Some of the most common technology that they use include:

*Securus calling platform (SCP) – single state of the art inmate calling platform

*JLG technologies – voice biometrics

*satellite tracking of people

*Ph.D. medical- inmate telemedicine

*Jpay – media, money transfer services and communications.

* cara clinicals – electronic medical records

== Commitment ==

Committed to being the best service provider through high technology software solutions, Securus Technologies has achieved this through hundreds of its patents, innovative thinkers, engineers, technologists, and designers which has made its technology second to none. The services they offer are of the highest quality which has led to economic growth of its customers.

== Family Connection ==

Securus Technologies is known to aid in providing connection of friends and relatives of the incarcerated, connecting inmates through technology, connecting critical information to correction facility personnel and also giving an emergency response to those in need with the goal of making the world a safer place.

== Services to Inmate ==

Securus technologies offer payment, email, and tablets to prisoners through Jpay Inc. These services have gone a great way in reducing crime, waste, and recidivism in more than 33 state departments of corrections with more than 1.6 million inmates. With the help of Jpay Inc., secures technologies are now capable of providing inmates access to email, games, shopping, books, education and music.

 

Securus Technologies – Muli-State Campaign

Securus Technologies has for a very long time ben stewarding the technological industry servicing correctional facilities. This is in terms of service quality and innovativeness. They recently got themselves BBB accredited with an A+ grade.

 

In recent events, Securus announced that they would be releasing commercials to increase awareness of their video visitation. According to the company’s Chief Executive Officer and Chairman, Richard A Smith, the company now enables families to connect with their loved ones, remotely. He announced that they are proud to have effectively reduced the inconvenience of travelling to jails every time one needs to communicate with a loved one.

 

People behinds bars are humans, some even innocent, and need to connect with their loved ones, in order to make their lives in jail easier. As stated by Rick, the company has in the past helped children connect with their parents in jail, helping them complete their homework. Also, these virtual visitations have been instrumental in creating evidence against convicts.

 

Although their competitors have been attacking the company for having influence on how traditional visitations will be held, Rick clears the misunderstanding by stating that the video visitations will have no effect on the onsite visits. He stated that the competitors were using this lie to confuse innocent clients who know little about how correctional agencies conduct their various processes.

 

According to this press release. The Securus video visitations have enabled increased visitations, achieving 160,000 visitations per month. This has been able to save people money and time used in moving to jails, every other scheduled visitation. Also, it allows families communicate with inmates more frequently.

 

About Securus Technologies

Securus Technologies is a leading North American provider for technological solutions to correctional facilities. They help enhance communication and security in jails. This is by creating innovative products that make inmates lives easier and the work of correctional officers even simpler. Get the latest news on Linkedin about Securus.

Securus Donates Thousands of Calls

It is always sad when families have to be split up or separated because of someone going to prison or a child ending up in a juvenile detention center or someone being detained prior to being deported. It is even sadder when those families are forced to face the trials and tribulations of something like a natural disaster while being separated. The only comfort for many families that are faced with these difficult separations is the comfort of being able to speak with one another over the phone or visit with their loved ones if they are close enough to be able to do so. However, what many people in the United States do not realize is that the telephone calls that are made in and out of these types of facilities are not free or provided for by the facilities themselves. Instead they are usually provided by a separate third party company that is contracted out to.

 

Recently, the south has been hit with a long series of storms that have ultimately caused for a lot of areas of the south to become flooded. Even sadder yet, many of these families that were affected by the flooding are also affected by the separation from a loved one that is in the prison or detention system. In order to make this time easier on all of those families, Securus Technologies, one of the leading providers of those prison calls has generously decided to donate their phone call services for those families for a limited amount of time so that they will be able to check in and let each other know they are safe.